FAMSA Training Centre

Counseling in a technology-supported environment (e-counseling) training

COVID 19 has shifted the landscape so dramatically that all industries find themselves trying to define the new normal. Social work and the counseling profession is no different.


Very few if any counselors/ social workers would have had any formal training in working with clients in an online forum. In an attempt to start a conversation around the unique considerations in this environment the South African Council for social services professions released interim ethical guidelines regarding technology- supported social work services. (General notice 6 of 2020).


This training aims to continue the conversation along with the careful consideration of how to adapt traditional counseling skills in technology-supported social work services/ counseling.


This training will also provide the learner an opportunity to explore and develop competence in utilizing online platforms. 

Online TrainingO

This training will be facilitated online by means of the Zoom Application.  Zoom can be accessed on most smart phones, tablets and computers.  You will need to make use of a camera and microphone and have access to a stable internet connection.

Four online sessions:  18, 20, 25, 27 August 2020


Time slot: 10h00 to 12h30


Days of the week: Tuesdays and Thursdays

Cost: R1500 per person 


Activities will be provided after each section for trainees to complete as part of a PoE.  

Participants will only be awarded a certificate after attendance of all four online sessions and submission of all their PoE activities by the end of the training.


Please note

  • This training is intended for registered social workers, psychologists, registered counsellors, other mental health professionals 



  • SACSSP:   7 CPD

  • HPCSA:    Not Applied




Learning Outcomes

By the end of this training the participants should be able to:

  • Discuss the evolution in traditional social work as a result of COVID-19 and greater online capabilities in south Africa. 

  • Identify the emerging ethical dilemmas in technology supported counseling

  • Describe the current framework to guide ethical practice in technology supported counseling as it applies to the profession, client system, colleagues and broader society.

  • Identify the adaptions in soft skills required in technology supported counseling. (attending behavior, contracting, containing.)

  • Show awareness of potentially distracting/ unprofessional behaviors in technology supported counseling.

  • Demonstrate a basic level of competence in at least three online counseling platforms.

  • Demonstrate contingency planning in the event of a technology failure.


Our Partners

Section 18a Registration

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